Policies and Procedures

Effective Sept. 1, 2008

PRIVACY POLICY

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Your Consent

By using our web site you consent to our collection and use of your personal information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our web site to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

The Information We Collect

This notice applies to all information collected or submitted on the Keria Teas website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information, etc.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name, Address, Phone Number, etc.

If you choose to email us, we may retain the content of your email messages together with your email address and our responses. However, please note that email is not considered a secure method of communication. Therefore, we recommend that you do not send personal information by email. Instead, please call us at 512-255-3742.

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletters and updates on our new products and services. Click on the “Join Our Email” link at the top of the page to register, or click “Register Now” on the check-out page. Information you submit on our website will not be used for these purpose unless you select one of the above options.

You may choose to opt out of our email list at any time for any reason by either choosing the opt-out link at the end of each email sent, or by contacting us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

We may disclosure your personal information if required to do so by law.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by contacting us by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by calling, mailing, or faxing us a request for this information. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.  

Other Web Sites Linked to Our Web Site

We are not responsible for the practices employed by web sites linked to or from our web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our web site to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites which have a link on our web site, is subject to that web site's own rules and policies. Please read over those rules and policies before proceeding.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 512-255-3742 or send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

SHIPPING

We ship via UPS Ground or the United States Postal Service Priority Service. (UPS service is not available when shipping to a P.O. Box or an APO address.)

We ship only within the 48 contiguous United States.

Most orders usually ship by the end of the next business day. (Saturdays and Sundays do not count as business days.) Deadline for orders requiring express shipping is 12:00 PM CST (Central Standard Time) for items in stock. Orders placed after 12:00 PM will ship by the end of the next business day for items in stock. Express orders placed on a Friday after 12:00 PM CST will ship the following Monday.

Typically, orders shipped by USPS Priority arrive in about 3 days, and orders shipped UPS Ground arrive in 3-5 days. (The closer you reside to Texas, generally the faster your order will arrive.)

If you really need your order Guaranteed ASAP:

For orders you need right away, we do offer UPS 2d Day (or 3rd Day) Service which will get the order to you within 1 to 3 business days guaranteed.

If you are ONLY ordering a Gift Certificate:

If you are only ordering a Gift Certificate and no other tea or products, then you should select the Gift Certificate Only option under the Shipping drop-down menu.

Keria Teas reserves the right to substitute a different shipping method when necessary to ensure prompt delivery. 

Interruption of Service: Keria Teas, LLC, USPS and UPS shall not be liable for any interruption of service due to causes beyond its control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks and natural disasters.

RETURNS AND EXCHANGES

Defective or Broken Merchandise

Although we make every effort to pack our products carefully, occasionally one gets broken in transit. If a product you receive from us is broken or defective, we will strive to replace that product promptly. If you receive merchandise that is broken, please call us as soon as possible so we can begin the claims procedure with the shipper. Please save all packaging materials, including all boxes, filler, and wrapping, as these items are required to make a claim. Contact us within 3 days of receiving your order to claim a broken or defective product, and for instructions on returning the product to us at our expense.

Returns/Refunds

We want you to be thrilled with your order. If you are not, please call or email us as soon as possible and allow us the opportunity to make it right. Upon receiving the return in substantially the same condition as when purchased, within 30 days of purchase, we will refund your purchase price minus shipping charges.

Please note that we cannot accept returns on tea. For this reason, we do offer a FREE sample of the tea of your choice with each 6 oz of tea ordered. We recommend that you try a new tea by ordering a sample first.

When returning a breakable item, be sure to pack it securely, preferably in the original box and packaging that we used. If an uninsured item is returned to us broken, we cannot issue a refund. Follow these guidelines:

(a) There must be 1-2 inches of packing materials (paper, bubble wrap, foam, etc.) between the item and the box on all sides.

(b) All fragile items (e.g. a teapot and a lid) must be separated from each other by packing materials.

(c) Send via Insured Priority Mail, Fed Ex, or UPS.   

Credit card charges will be refunded on the same credit card only.

TERMS OF USE

The following Terms of Use apply to our website. By using this website, you are agreeing to the following terms.

Legal Compliance

You agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our website and the content and materials provided therein.

Copyright

The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to our site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The re-publication or use of materials or designs without prior written consent is prohibited and all rights are reserved. Some of the content on the site is the copyrighted work of third parties.

Service Marks

“Keria Teas, LLC”, “keriateas.com”, the Keria Teas logo, and others are our service marks or trademarks. All rights reserved.

Registration

If you choose to register on our website, you agree to provide us with accurate, complete registration information about yourself, and that the registration is for your personal use only and not for multiple users. You are responsible for preventing unauthorized use by others.

Payments

When you purchase something from us, you are representing and warranting that any information, including credit information, that you supply to us is true; that charges incurred by you will be honored by your credit card company;  and that you will pay the charges incurred by you, including any applicable taxes.

Errors, Corrections and Changes

Although we do have protections and procedures in place for our website, we cannot guarantee that the site will be error-free, free of viruses or other harmful components, completely accurate, or current, or that defects will be corrected. We may make changes to the features, functionality or content of the Site at any time without notice.

Information and Press Releases

Our website contains information and press releases about us. We do not update this information, nor is the information provided by or necessarily endorsed by us.

Linking to the Site

You may provide links to our site, provided that you do not remove or obscure in any way the copyright notice, or other notices on our site; that your site does not engage in illegal or pornographic activities; and that you discontinue providing links to our site immediately upon request by us.

Advertisers

Our site may contain advertising. Advertisers are responsible for ensuring that material submitted for inclusion on our site is accurate and complies with applicable laws. We are not responsible for the illegality or any error, inaccuracy or problem in the advertiser’s materials.

Third Party Links and Content

Third party content may appear on our site or may be accessible via links from our site. We are not responsible for any opinions, mistakes, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, representations or any other form of content on third party sites. Such web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked web site on our site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

Third-Party Products and Services

We may allow access to or advertise certain third-party product or service providers from which you may purchase certain goods or services. We do not operate or control the products or services offered by these merchants. These third party merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and them. You agree that use of or purchase from such merchants is AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND THESE MERCHANTS OR FOR ANY INFORMATION APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE.

Limitation of Liability

We shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from any errors in or omissions from the Site or any services or products obtainable therefrom, the unavailability or interruption of the Site or any features thereof, your use of the Site,  the content contained on the Site, or any delay or failure in performance beyond the control of a Covered Party.

OUR LIABILITY IN CONNECTION WITH ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE AND/OR THE PRODUCTS, INFORMATION, DOCUMENTS AND SERVICES PROVIDED HEREIN OR HEREBY SHALL NOT EXCEED $100 AND THAT AMOUNT SHALL BE IN LIEU OF ALL OTHER REMEDIES WHICH YOU MAY HAVE AGAINST US.

Governing Law

This Agreement shall be treated as though it were executed and performed in Austin, Texas, and shall be governed by and construed in accordance with the laws of the State of Texas (without regard to conflict of law principles). Any cause of action by you with respect to the our website (and/or any related information, documents, products or services) must be instituted within one (1) year after the cause of action arose or be forever waived and barred. The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any party. This Agreement and all incorporated agreements and your information may be automatically assigned by us in our sole discretion to a third party in the event of an acquisition, sale or merger. Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with our website is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under this Agreement shall survive any termination of this Agreement.

Arbitration

Any legal controversy or legal claim arising out of or relating to this Agreement or our services, excluding legal action taken by us to collect or recover damages for, or obtain any injunction relating to, site operations, intellectual property, and our services, shall be settled solely by binding arbitration in accordance with the commercial arbitration rules of JAMS. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Austin, Texas, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Either you or we may seek any interim or preliminary relief from a court of competent jurisdiction in Austin, Texas necessary to protect the rights or property of you and us pending the completion of arbitration. Each party shall bear one-half of the arbitration fees and costs incurred through JAMS.